Should you not be completely satisfied with any product purchased from Futuremation, we provide a 7 day money-back satisfaction guarantee. You can return any purchases for a full refund (excl. shipping). Return shipping will be at the cost of the customer. A handling fee may be charged. We will charge a 20% restocking fee if the item is no longer in brand new condition and/or not in the original packaging.
Products that are incorrectly delivered to the customer, will be replaced at no cost to the customer. The product must be returned in the original packaging and include all documentation and accessories. A courier will collect the incorrect product.
All products are covered by the manufacturer’s warranty (unless otherwise stated) which will be honoured directly by Futuremation. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by Futuremation before a warranty claim can be accepted. A handling fee may be charged.
The manufacturer’s warranty does not cover the following scenarios:
- Products with damage caused by lightning, power surges or incorrect installations.
- Products with damage caused by misuse or abuse.
- Products used for a purpose other than the purpose for which they were manufactured.
- Products used contrary to their instruction manuals.
- Accidental damage.
Kindly email us should an item need to be returned. Please ensure that you include your order number and the reason for the return. Should the item be faulty, we will contact you with return instructions. Return shipping will be at the cost of the customer. Should the item be found to be faulty due to no fault of the customer, the shipping fee will be reimbursed to the customer. Should the item be found not to be faulty, or found to be misused or abused, we will charge the customer for the return shipping of the item to the customer. If an item is returned within the 7 day money-back satisfaction guarantee period and the item is no longer in brand new condition and/or not in the original packaging, we will charge a 20% restocking fee. Futuremation reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way. Futuremation is not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.